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Developing and Supporting Online Business for Over 17 Years

Acceptible Use Policy

This AUP is incorporated by reference in your Website Order Document with Zero-One Design Ltd and your services may be suspended or terminated for violation of this AUP in accordance with Zero-One Design Ltd’s Terms and Conditions of Supply.

It is important to note that we operate a managed service for your business, for both your website hosting and email services. We offer a secure environment for all of our clients and the people who use our client's services.

We do not allow for bulk emailing via our SMTP servers and we do not allow third party FTP access to any of our servers, as standard, without specific written authorisation. There are other services available and set up specifically for these purposes and we will point you in the right direction if we cannot offer these services.

Inquiries regarding this policy should be directed to

Internet Abuse
You may not use Zero-One Design Ltd's network to engage in, foster, or promote illegal, abusive, or irresponsible behaviour, including:

Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;
Interference with service to any user of the Zero-One Design Ltd or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
Use of an Internet account or computer without the owner's authorization;
Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting);
Collecting or using information without the consent of the owner of the information;
Use of any false, misleading, or deceptive TCP-IP packet header information in an e-mail or a newsgroup posting;
Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems; (such as Microsoft's "ad/remove" tool); or
Any conduct that is likely to result in retaliation against the Zero-One Design Ltd network or Web site, or Zero-One Design Ltd's employees, officers or other agents, including engaging in behaviour that results in any server being the target of a denial of service attack (DoS).

Bulk or Commercial E-Mail
You must comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to bulk or commercial e-mail. In addition, you must obtain Zero-One Design Ltd's advance approval for any bulk e-mail, which will not be given unless you are able to demonstrate all of the following to Zero-One Design Ltd's reasonable satisfaction:

Bulk Mail
You may not use your Mail Service to send Bulk Mail except via our Outreach or other mail marketing service. "Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.

You may not use a third party to send Bulk Mail that references a Mail Service email address or that has a Mail Service return email address.

You may not intentionally use your Mail Service for the purpose of receiving bulk email from others. For example, you may not submit any Mail Service email address to a "Safelist" or "Free for All" (FFA) list.

Mail messages sent to other users within your domain names hosted on the Mailtrust system are not Bulk Mail.

Your intended recipients have given their consent to receive e-mail from you via some affirmative means, such as an opt-in procedure;
Your procedures for seeking consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which consent is given;
You retain evidence of each recipient's consent in a form that can be promptly produced on request, and you honour recipient's and Zero-One Design Ltd's requests to produce consent evidence within 72 hours of receipt of the request.
You have procedures in place that allow a recipient to revoke their consent - such as a link in the body of the e-mail, or instructions to reply with the word "Remove" in the subject line; you honour revocations of consent within 48 hours, and you notify recipients that the revocation of their consent will be implemented in 48 hours;
You must post an e-mail address for complaints (such as in a conspicuous place on any Web site associated with the e-mail, you must register that address at, and you must promptly respond to messages sent to that address;
You must have a Privacy Policy posted for each domain associated with the mailing;
You have the means to track anonymous complaints;
You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the "TO" line of the e-mail.; and
You must not attempt to send any message to an e-mail address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.

These policies apply to messages sent using your Zero-One Design Ltd service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site or an e-mail address hosted via your Zero-One Design Ltd service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers. These requirements apply to distribution lists prepared by third parties to the same extent as if the list were created by you.

Zero-One Design Ltd may test and otherwise monitor your compliance with its requirements, and may block the transmission of e-mail that violates these provisions.

Vulnerability Testing
You may not attempt to probe, scan, penetrate or test the vulnerability of a Zero-One Design Ltd system or network or to breach Zero-One Design Ltd's security or authentication measures, whether by passive or intrusive techniques, without Zero-One Design Ltd's express written consent.

Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

You must comply with the rules of any other network you access or participate in using your Zero-One Design Ltd services.

Offensive Content
You may not publish or transmit via Zero-One Design Ltd's network and equipment any content or links to any content that Zero-One Design Ltd reasonably believes:
Constitutes, fosters, or promotes child pornography or bestiality;
is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
is defamatory or violates a person's privacy;
creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
improperly exposes trade secrets or other confidential or proprietary information of another person;
is intended to assist others in defeating technical copyright protections;
infringes on another person's copyright, trade or service mark, patent, or other property right;
promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Zero-One Design Ltd; or
is otherwise malicious, fraudulent, or may result in retaliation against Zero-One Design Ltd by offended viewers.

Content "published or transmitted" via Zero-One Design Ltd's network or equipment includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on the Internet.

Copyrighted Material
You may not use Zero-One Design Ltd's network or equipment to download, publish, distribute, or otherwise copy in any manner any text, music, software, art, image, or other work protected by copyright law unless:
you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
you are otherwise permitted by established United States copyright law to copy the work in that manner.

Zero-One Design Ltd may terminate the service of copyright infringers.

You must have valid and current information on file with your domain name registrar for any domain hosted on the Zero-One Design Ltd network.
You may only use IP addresses assigned to you by Zero-One Design Ltd in connection with your Zero-One Design Ltd services.
You agree that if the Zero-One Design Ltd IP numbers assigned to your account are listed on Spamhaus, Spews, NJABL or other abuse databases, you will be in violation of this AUP, and Zero-One Design Ltd may take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions.

Consequences of Violation of AUP
Zero-One Design Ltd may charge you its hourly rate for AUP breach recovery (currently £150.00) plus the cost of equipment and material needed to (i) investigate or otherwise respond to any suspected violation of this AUP, (ii) remedy any harm caused to Zero-One Design Ltd or any of its customers by the violation of this AUP, (iii) respond to complaints, including complaints under the Digital Millennium Copyright Act, (iv) respond to subpoenas and other third party requests for information as described in the Master Services Agreement, and (v) have Zero-One Design Ltd's Internet Protocol numbers removed from any abuse database. No credit will be available under your Zero-One Design Ltd Service Level Agreement for interruptions of service resulting from AUP violations. Zero-One Design Limited may also suspend your services until all issues and violations have been resolved.

Copyright © 2018 Zero-One Design Ltd.

Company Reg: 4107087 - Vat Reg: GB765305918